Frequently Asked Questions
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iVisitDoc is not meant to replace your primary care physician, but rather support that relationship. For example, it’s estimated that 70% of physician visits can be handled via phone. However, there are times when we will recommend you see your primary care physician in person or help guide you to one if you do not have an existing relationship.
Good News! We are everywhere in the US!
No. iVisitDoc is not a subscription service. We provide physician consultations when you need to use us. There are no monthly or annual charges.
There are no recurring fees for the visit. Your visit fee includes everything but the cost of your medications at the pharmacy.
Depending on the severity it can range from $30-$90. If you have health insurance from a payer we accept, we will charge you your copay or coinsurance.
No. iVisitDoc does not require health insurance. We will accept your insurance co-pay or deductible if you do have health insurance.
We are electronically integrated with Pharmaneek. Your iVisitDoc physician will send the lab referral electronically to the most convenient testing facility in your area. He or she will receive the results electronically and follow-up with you immediately after.
We can diagnose, recommend treatment, and prescribe medication for non-emergency medical issues including cold and flu symptoms, bronchitis, allergies, poison ivy, pink eye, urinary tract infection, respiratory infection, sinus problems, ear infection and more!
No, iVisitDoc is solely defined as a telemedicine company. We do not have any physical walk-in clinics, however, our physicians are still able to diagnose, treat, and prescribe medications via the phone or video consultation.
Upon completion of your appointment, your doctor will send the prescription electronically to the pharmacy indicated in your profile for immediate pickup.
Our doctors are able to prescribe up to a 90-day prescription for any previously prescribed medications. They use their medical judgment to determine whether to prescribe and for how long. They will have the prescription sent to the pharmacy of your choice. Gabapentin Policy: We require you to send in a form of ID. Our iVisitDoc physicians can prescribe you a 30-day supply every six months.
Some common prescriptions include but are not limited to Amoxicillin™, Azithromycin™, Bactrim DS™, Augmentin™, Cipro™, Tessalon Perles™, Flonase Nasal Spray™, Pyridium™, Prednisone™, Diflucan™, and more.
Please reference the Food and Drug Administration (FDA) website for information on how to properly dispose of unused medicines. The direct link can be found here.
Yes, iVisitDoc is HIPAA compliant and our electronic medical records are held in a private electronic health records system. Our team has gone through extensive training to ensure that patient information is thoroughly protected. Any database or web platform that we use is also HIPAA compliant.
Yes, our video visits, phone calls, and emailing system meet HIPAA requirements, and the highest industry standards so you can have a safe, secure, and confidential consultation.
Yes. Your credit card information is kept safe and is not shared with anyone outside the organization.
Yes. Your health and privacy are our top priorities. iVisitDoc services are all HIPAA compliant. Your information is kept confidential and is not shared with anyone outside the organization.
We suggest that when sending us communication by email you do not include any sensitive information such as medical information, refill requests, social security numbers, or credit card numbers as email is not considered a secure method of communication. By sending an email and communicating with iVisitDoc via email generally, you acknowledge that you are aware that email is not considered a secure method of communication, and you assume the risk of such unsecured communication.
No, but you must use a device with video capabilities. You may also use a computer with a camera to complete their Video Session. The iVisitDoc App provides patients with a convenient way to speak to a doctor without the use of a computer.
Five minutes before your scheduled appointment time.
Frequently Asked Questions (For Services)
No, but you must use a device with video capabilities. You may also use a computer with a camera to complete their Video Session. The iVisitDoc App provides patients with a convenient way to speak to a doctor without the use of a computer.
Five minutes before your scheduled appointment time.
Anyone who experiences respiratory issues should be tested for allergies. (Testing does not include food allergies!) Allergies are the 6th leading cause of chronic illness in the United States. More than 50 million Americans suffer from allergies each year. Now it is simple to get both tested & treated for allergies with iVisitDoc. Skip the wait for an allergist and get tested today at a lab near you and have results & treatment within 1 week.
Blood samples are used for the testing.
No, as of now, iVisitDoc does not offer food allergy testing. This type of testing is more rigorous and requires visiting a specialist in-person consistently for testing and treatment.
DO NOT FAST BEFORE SUBMITTING BLOOD SAMPLE! Unlike other types of testing, allergy testing does not require fasting. While some people (even some doctors and lab technicians) still think you need to fast for tests, the truth is that you don't. It turns out several recent clinical studies have shown that fasting does not affect your results.
iVisitDoc is a world-class service that offers telemedicine, lab testing, and pharmaceutical needs for over 175,000 patients across the U.S. Visit www.iVisitDoc.com to see a doctor using your mobile device, or order a lab test.
iVisitDoc will ask you questions in order to decide whether the tests are right for you, qualifying them as preventative care, and increasing the likelihood the tests will be covered by your insurance plan.
You may choose to pay with your insurance or through iVisitDoc's client-billed option. However, to guarantee that you are not charged in excess by your provider, either contact your plan about your Allergy Testing copay or choose iVisitDoc's cash option for a flat $199 fee including the follow-up doctor's visit.
The frequency of testing is up to you, and dependent on symptoms. Two years between allergy tests is reasonable with retesting fro symptomatic or therapeutic reasons.
iVisitDoc also provides same-day telehealth appointments where you can have a video consult or phone call with a doctor. Go to www.iVisitDoc.com to view your profile and consult with a physician if you think you may be experiencing cold symptoms.
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Yes — and we do this for you! Our doctors issue the testing order for you-you simply print out the order and take it to the lab. The flat price (no hidden fees) includes everything that you need.
No. There’s no fasting or special preparation for any of our tests. Just print out your test order and bring it to the lab with you.
Your health and privacy are our top priorities. You will receive confidential STD testing and all your information is secure. In addition, (1) your results will not be placed on your insurance record and (2) the laboratories test for a variety of diseases and conditions thus when you walk into the lab, no one in the waiting room will know why you are there.
Your test results will be available within 3 business days or less.
If you have tested positive for an STD, our doctors are available to consult with you by phone, and he or she can electronically send a prescription to your local pharmacy for treatment, if necessary.
The HIV test recommended by our expert doctors is a 4th generation HIV 1 & 2 Antigen and Antibody test. It can detect infection as early as 2-4 weeks from the time of infection. It specifically tests for antibodies to HIV and also tests for the p24 antigen.
The "early detection" HIV test can detect HIV as early as 7-14 days after infection but may take up to 4 weeks to turn positive. This test is expensive, so please call us if you would like to have it ordered.
The hepatitis C test checks for Hepatitis C antibodies in your blood. If positive, these results are confirmed with a hepatitis C RNA PCR test which tests for the virus in your blood.
The hepatitis B test checks for Hepatitis B surface antigen (HBsAg). If positive, it indicates you have an active hepatitis B infection.
The herpes test is an antibody test for Herpes Simplex Virus 1 & 2. It tests for an IgG antibody to the viruses that cause oral and genital herpes and it can be detected as early as 2 weeks from exposure.
To determine whether you have oral gonorrhea you need a swab of your throat, something we hope to offer in the future. If you are worried you may have oral gonorrhea, you should seek in-person care for diagnosis and treatment.
It depends. Some antibiotics might be treating the infections we are testing for. For specific information on which antibiotics might affect the testing and what to do about it, our physicians are able to consult with you prior to testing, book an appointment today!
For most tests, if you don't have symptoms and your testing was done 2-4 weeks after the exposure, you likely have nothing to worry about. If you are tested less than 4 weeks from the exposure and you want to be 100% certain, then you should be retested after the 4 weeks. In general, the longer you wait from exposure to testing, the more accurate the results are likely to be - this is true for up to about 3 months after an exposure.
The HSV IgG tests are the only tests recommended by the CDC and other expert physician organizations. The HSV IgM test is not recommended because it is often inaccurate and can not distinguish between HSV-1 and HSV-2. If you are IgG negative and worried about a recent infection, we recommend getting retested 4-6 weeks after the initial exposure.
If you have symptoms, you should book a consult with one of our doctors or see your doctor for evaluation. No test is 100% accurate or you may have a condition that was not tested for.
When you order labs with iVisitDoc, your charge covers the cost of the physician services for consultation on your case including the time spent interpreting and reviewing your results and any follow up that is needed for positive results.